Returns & refunds
Need to return a part? Check the essentials below, then send us your request.
The essentials
Returns at a glance
Know the window and condition rules before you send a Honda CB part back.
From the date your order is delivered.
New, complete and unaltered.
We never charge a restocking fee.
Electrical parts are excluded from standard returns. Please check our Refund Policy before ordering an electrical part.
The process
How to request a return
Use the return form first. Please wait for our instructions before mailing a part back.
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Submit your request
Open the Return Centre and provide your order number, email, bike model and year, and reason for the return.
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Receive instructions
We review your request and provide the next steps. Keep the part unused and do not send it before receiving return instructions.
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Return and inspection
Send the part as instructed. Once received, we inspect it and process any approved refund. Your payment provider may take additional time to post it.
A different issue?
Damaged, missing or incorrect item
Contact us as soon as reasonably possible after delivery. Keep the part, packaging, shipping carton, labels and packing material; we may need photos or other details to investigate.
More about returns
Which parts qualify for a return?
Before you send a part
Check return eligibility
Generally eligible
- Unused and uninstalled parts in new condition
- Within 60 days after delivery
- Complete and unaltered items, subject to inspection
Not covered by standard returns
- Electrical parts
- Used, installed or altered parts
- Parts returned outside the 60-day window
- Parts damaged through use or handling, incomplete or contaminated
Returns are inspected before approval. If you are unsure whether a part qualifies, ask us before sending it.
Can I return an electrical part?
Electrical parts are excluded from standard returns under our Refund Policy. If an electrical item arrives damaged or incorrect, contact us so we can review the issue.
What about return shipping and the original shipping charge?
We provide shipping instructions after reviewing your request. Original shipping charges are generally not refunded unless the return results from our error or our policy provides otherwise. Contact us if you need guidance about a return shipping cost.
What if I ordered a part for the wrong Honda CB model?
If the part is unused, uninstalled and otherwise eligible, you can request a return within the 60-day window. For your next order, send us your bike's model and year and the part details if you would like help checking fitment.
Purchased free returns at checkout?
You can start an eligible return yourself through Redo if you purchased free returns with your order. Otherwise, contact us or complete the return form first. We will review your request and provide the next steps, including Redo instructions when applicable.